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FAQs

How can I track my order?

You will receive an email notification once your order ships. This email will include a tracking number so that you can track your order 24/7

 

How do I pay for my purchase?

We accept a variety of payments, including PayPal, MasterCard, Visa, Discover, and American Express.

 

Do you charge taxes?

Taxes are calculated for each shipping address total based on the state to which the item(s) is shipped. 

 

Can I purchase items for delivery outside the U.S.?

Waechtersbach USA offers convenient shipping to the United States & Canada.

 

Can I ship to a P.O. box?

We can ship most items to a P.O. Box. You will receive a message during checkout if the item is not eligible to ship to a P.O. Box.

 

Can I return or exchange an item?

Eligible items can be returned for a refund of the merchandise value within 15 days of receiving an order.

How to Return

  • Complete A Return Request form, and a member of our team will reach out to you with next steps.

Items Not Eligible for Returns

  • Made to Order items, including custom mugs
  • Final sale items 
  • Items damaged through normal wear and tear

 

How can I change or cancel an order? 

To change or cancel an order, contact us.

 

Are your products dishwasher and microwave safe? 

Waechtersbach is known for high quality ceramic tableware and accessories; the vibrant dishes and dinnerware are dishwasher safe, food-safe, microwave-safe, contain no toxic substances, and are environmentally friendly and sustainable.